RETURNs, EXCHANGES & refunds
Here at ONUA we are 100% committed to your satisfaction. We try our best to ensure that every single product that we send you is without fault, however, if you are unhappy with your products
for any reason then you can return your product in 28 days in its original packaging.
Please follow the steps below to start off this process.
1. Email us at firstname.lastname@example.org stating your order number to receive a return authorisation. If it is an exchange that you're after please state this in your email.
2. If the item arrived damaged or defective when it was sent we will refund you the full amount including shipping costs.
any other cases, you are responsible for shipping costs and therefore the carrier service you choose to
return the item.
3. Please note, we do not accept any return's after 28 days.
4. To cancel an order before it has been shipped, please send us an email at email@example.com with your
order number. We will process your refund immediately. If however your order has been shipped, we will
refund your payment once we have received the item(s) back from you.
5. You will receive an email confirmation when your refund has been processed.
Please do note that shipping costs are non refundable unless agreed otherwise via email confirmation.